Your benefits

Free shipping for order higher than 120€ (from December 17th free shipping for every order)

PROMO CHRISTMAS: for every purchase the elegant GIFT BOX included in the price and, if you buy at least a 100ml perfume, a scented soap as a gift.

Every order received from midnight of December, 16th until midnight of January, 6th, will be shipped from January, 07th.

Orders and payments

Purchasing procedures and contract of sale
The products for sale are solely the ones on display on the TMOV Website at the moment the Order is sent, and as described in the relevant specifications.
Please note that the images supplied in the products specifications are only for informative purposes and it is possible that they do not entirely represent faithfully the products original colours; such colours can vary in accordance with the type of browser or monitor utilised by the user to access the Website and to visualise the relevant images.

In order to complete and send an Order, the Client needs to click on the relevant product. This way, the Client accesses the specifications that describe the main characteristics of the product. Subsequently, the Client needs to complete the Order form in all its parts. The Client can insert in the same Order form one or more products of the same or different types. The Order can only be sent after the Client reads and accepts the Conditions.
During the Order procedure, the Client can request an invoice for the purchased product(s).

Confirmation that the Order has been correctly received by TMOV will be sent to the Client by email. The confirmation email (hereafter, the “Confirmation of Order Received”) is sent to the email address that has been previously communicated in the Order by the Client. The Confirmation of Order Received is an email that briefly describes the purchase conditions and the data in the Order, so that the Client can verify the correctness of such data and, if required, communicate to TMOV any necessary correction to the data. Such corrections must be communicated to TMOV within 24 hours of the Client receiving the Confirmation of Order Received. Any correction must be communicated by email to: customercare@themerchantofvenice.it, and needs to have in the object line the phrase: “order modification” followed by the code of the relevant Order

Within 24-48 hours after sending the Confirmation of Order Received, and once the online credit and the availability of the product(s) has been verified by TMOV, TMOV will email (to the same address previously communicated by the Client in the Order) to the Client that it has accepted the Order (hereafter, the “Order Accepted”). In case of payment by bank transfer, the Confirmation of Order Received sent by TMOV will also include the bank details for the payment, the price of the product, and the transportation costs, all of which were previously accepted by the Client when sending the Order to TMOV.

The contract of sale is considered finalised when the Client receives the Order Accepted from TMOV.

In the case of a failed payment, within 48 hours from when the Client receives the Confirmation of Order Received (including the purchasing price and transportation costs accepted by the Client when sending the Order) TMOV has the right to annul the entire Order or just the part relevant to the unpaid product(s). In the case of cash-on-delivery, the Order is annulled if the amount entered on the invoice is not paid on delivery.

Prices and payment methods

The prices in the Website are inclusive of taxes and VAT. Possible transportation costs, or additional costs involved with the payment method chosen by the Client (among the payment methods described below) are at the expense of the Client. The Client is informed about the exact amount of any possible additional payments while completing the Order form and, in any case, before sending the Order to TMOV.
Payment methods available:

PayPal
The Client can pay by PayPal, in accordance with the relevant rules and regulations (see www.paypal.com)

Credit Card
In cases where the payment is by credit card, the transaction will occur through the secured PayPal server or another secured server selected by TMOV. In no case, and in no phase of the payment, will TMOV be able to access any information relevant to the credit card used for the payment. The transaction occurs with a protected connection directly to the server of the bank that manages the transaction. No data centre of TMOV retains any type of data relevant to the transaction. Therefore, TMOV cannot in any way be held responsible for any possible deceitful and/or illicit use of the Client's credit card by third parties during any phase of the payment.

Bank transfer
In case of a purchase through a bank transfer, the IBAN code of TMOV will provided during the checkout. In the Confirmation of Order Received TMOV will also specify the bank details and the exact amount to be paid.

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