Your benefits

Free shipping for order higher than 120£

PROMO CHRISTMAS: for every purchase the elegant GIFT BOX included in the price and, if you buy at least a 100ml perfume, a scented soap as a gift.

Returns & refunds

Right of withdrawal 

The Client has the right to withdraw from the contract of sale, without giving any reason, within 14 days from the delivery date of the purchased product(s). In the case of product(s) purchased in a single Order and delivered separately, the 14 days commencement date starts from the last delivery.
In order to enact the right of withdrawal, the Client must inform TMOV by email at: customercare@themerchantofvenice.it and within the above mentioned specified time frame. For this purpose, the Client can use the appropriate form available on the Website. However, the use of this form is not compulsory, but if the Client chooses this option, TMOV will subsequently confirm by email that it has received the notice of withdrawal.
In order for the right of withdrawal to be valid, the Client must send the relevant communication within the specified time frame.
In the case of a withdrawal, the Client must return the product(s) to TMOV within 14 days from the date of the withdrawal. The product(s) must be returned to the following address:
Mavive S.p.A. via Altinia 298/b Venezia (Dese) - Italy

The Client must return the product(s) before the due date (14 days after the date of withdrawal).

The returned product(s) must be intact, complete in all its parts (including the seal), and with its original packaging (including packing material, documents, and provided accessories). The returned product(s) may show signs of inspections by the Client, in accordance with normal diligence, that are minimally required by him/her to check the integrity of the product.

The right to withdrawal can be applied to the entire purchased product(s), the right to withdrawal cannot be applied to one part of the product(s).

In case of withdrawal, the Client is refunded the entire amount paid. This amount is deducted of any additional delivery costs in the case where the Client has chosen a delivery service that is different from the standard delivery service offered on the Website. The direct cost of returning the product(s) is at the expense of the Client. The refund will be made within 14 days starting from when TMOV receives the withdrawal notice. Notwithstanding a different agreement made with the Client, for the refund TMOV will use the same payment method used by the Client for the original purchase. In any case, the Client will not have to undertake any additional cost due to the refund.
The refund can be put on hold until TMOV receives the product(s), or until the Client demonstrates that the product(s) has been sent within the specified time frame.

The transportation risks are at the expense of the Client. In case of damages, theft, or loss of the product(s) during transportation, TMOV will immediately communicate it to the Client, in order to allow him/her to promptly report the fact to the relevant Courier and subsequently request the relevant reimbursement. The product(s) damaged during transportation will be at the Client's disposal, and the right of withdrawal will be consequently annulled.

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